What Is trc20's Commitment to Responsible Gaming?
Trc20 takes its responsibilities as an entertainment platform seriously. We believe every user deserves a safe, controlled, and enjoyable gaming experience — not one that causes stress or disruption in daily life.
The trc20 platform provides a range of tools and information designed specifically to help Malaysian users maintain healthy gaming habits. We do not encourage excessive use and always support users who need help managing their gaming behaviour.
Responsible gaming isn't just a slogan — it's part of how trc20 operates. Our team is committed to ensuring that platform features are designed to encourage self-control and user awareness, not to drive excessive use.
How to Identify Risky Gaming Behaviour?
It's important to recognise the early warning signs before gaming habits develop into a more serious problem. Here are some signs to watch out for:
Playing longer than planned or neglecting daily responsibilities because of gaming.
Spending beyond your means, borrowing money to play, or using funds set aside for essential needs.
Feeling restless, irritable, or stressed when not playing, or gaming as a way to escape problems.
Cutting back on time with family or friends in favour of gaming.
If you recognise any of the signs above in yourself or someone you care about, now is the right time to take proactive steps and seek the support you need.
How to Set Healthy Time and Budget Limits
One of the most effective ways to maintain responsible gaming habits is to set clear limits before you start playing. trc20 recommends the following approach:
- Set a fixed gaming budget — decide on a fixed amount in MYR (RM) you're comfortable spending per session or per month, and stick to it. Your gaming budget should only come from disposable income, after all essential needs are covered.
- Limit your session time — decide how long you'll play before you start a session. Consider setting a timer on your phone as a reminder to stop.
- Don't chase your losses — if you experience a loss, don't try to win it back in the same session. Game outcomes are random and there is no way to guarantee recovery of losses.
- Track your activity — keep a simple log of the time and money you spend. This helps you notice if your gaming patterns start shifting in an unhealthy direction.
- Take regular breaks — stepping away from the platform for a few days at regular intervals is a healthy practice to avoid dependency.
Self-Control Tools Available at trc20
Trc20 provides several self-control tools that users can use to help manage their gaming activity more responsibly:
Deposit Limit
Users can contact the trc20 support team to set daily, weekly, or monthly deposit limits on their account in MYR (RM). These limits help you proactively manage your gaming spending before it becomes a problem. Any request to increase a limit will be processed with an appropriate review period.
Cooling-Off Period
If you feel you need to step away from the platform for a short period — whether for a few days or a few weeks — you can request a cooling-off period through our support team. During this time, you won't be able to access your account for betting purposes, giving you space to reflect on your gaming habits.
Self-Exclusion
For users who feel they need a longer break or stronger protection, trc20 offers a self-exclusion option. When you apply for self-exclusion, your account will be suspended for a specified period. We will fully respect this decision and will not send you any marketing communications during the exclusion period. To apply for self-exclusion, please contact our support team at [email protected].
Minor Protection
Trc20 has a strict policy that the platform is for individuals aged 18 and above only. We take the protection of minors very seriously and have implemented the following measures:
- All account registrations require age verification through a valid identity document.
- Any account suspected of being used by a minor will be suspended immediately pending investigation.
- Trc20 encourages parents and guardians to use parental control software on shared devices to prevent access by children.
- Any reports of minors using the platform will be addressed promptly.
If you suspect someone under the age of 18 is using the trc20 platform, please contact our support team immediately at [email protected].
Maintaining a Healthy Balance and Seeking Professional Help
Playing on trc20 should be just one small part of your entertainment activities — not the main focus of your daily life. Maintaining a balance between leisure, responsibilities, social connections, and personal wellbeing is essential.
A few guidelines to help you maintain a healthy balance:
- Make sure gaming doesn't interfere with your sleep, meals, or physical activity.
- Keep up with hobbies and social activities outside of the platform.
- Play in a stable state of mind — avoid playing when you're stressed, angry, or upset.
- Talk to someone you trust if you feel that gaming is starting to affect your life.
If you or someone you know needs professional help with a gambling problem, we encourage you to reach out to a qualified counselling service. Seeking help early is a sign of strength, not weakness. The trc20 support team is also ready to help direct you to the right resources — contact us at [email protected] or refer to the FAQ for more information.