Trc20 Privacy Policy — Malaysian User Data Protection
Effective Date: 1 January 2026. This policy describes how trc20 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
1. Information Collected by trc20
When you register and use the trc20 platform, we collect various types of information needed to provide you with a safe and seamless experience. The types of information collected are as follows:
Account Information
This includes your full name, email address, phone number, date of birth, and identification number (MyKad or passport) provided during registration. This information is used to verify your identity and satisfy standard know-your-customer requirements.
Payment Information
We record transaction history including deposits and withdrawals in Ringgit Malaysia (RM / MYR), payment methods used (such as TNG eWallet or FPX), and transaction reference numbers. We do not store your full card details or digital wallet passwords — this sensitive information is processed directly through secure, encrypted payment gateways.
Device & Browser Information
Trc20 automatically collects technical information about the device you use when accessing the platform, including device type, operating system, browser type and version, IP address, and access time data. This information is used to identify suspicious activity and ensure the security of your account.
Usage Data
We record in-platform activity such as games played, bets placed, pages visited, and session duration. This data helps us understand how users interact with the platform and allows us to continuously improve the user experience.
2. How We Use Your Information
Trc20 uses the information collected solely for legitimate purposes related to delivering platform services. The primary purposes are:
- Identity & Account Verification — to verify that each user is a genuine individual who meets the platform's age and location eligibility requirements.
- Financial transaction processing — to securely and accurately process deposits and withdrawals in MYR.
- Platform security — to detect and prevent fraud, money laundering, multiple account usage, and any suspicious activity.
- Customer support — to respond to enquiries, resolve technical issues, and process account-related requests.
- Legal compliance — to fulfil reporting and documentation obligations required under applicable laws and regulations in Malaysia.
- Platform Improvements — to analyse usage patterns and improve service quality, user interface, and technical performance.
Trc20 will not use your personal information for third-party marketing purposes without your explicit consent.
3. Cookie Usage & Activity Tracking
The trc20 platform uses cookies and similar tracking technologies to keep the platform running properly and deliver a better experience to users. There are several categories of cookies in use:
- Essential Cookies — required for core platform functions such as login sessions, form security, and language preferences. Without these cookies, the platform may not work properly.
- Performance Cookies — collects anonymous data on how users interact with the platform, helping us identify errors and areas for improvement.
- Preference cookies — stores personal settings such as display preferences and account configurations so you don't have to reconfigure them each time you log in.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your browser's documentation.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All trc20 user data is stored on secure servers protected by SSL encryption. Passwords are stored in an irreversible hashed format — meaning even the trc20 support team cannot view your original password. Access to user data within internal systems is restricted to staff with a legitimate operational need only.
Trc20 retains transaction records and account information for as long as necessary to meet legal and compliance obligations. When data is no longer needed, it is securely deleted using appropriate methods.
Third-Party Sharing
Trc20 does not sell or rent users' personal information to third parties for commercial purposes. However, we may share necessary information with the following parties in limited circumstances:
- Payment service providers — to process deposits and withdrawals in Ringgit Malaysia securely.
- Game Software Providers — third-party game providers may receive minimal technical data required for game operation.
- Lawful authorities — trc20 will disclose information when required by law, court order, or valid investigative requests from Malaysian authorities.
All third-party providers working with trc20 are required to comply with strict data protection standards and may only use user information for agreed purposes.
5. User Rights & Contact
User Rights Regarding Personal Data
As a trc20 user based in Malaysia, you have the following rights regarding your personal data that we hold:
- Access Rights — you may request a copy of the personal information we hold about you at any time.
- Right to rectification — if any information we hold about you is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly from within your account.
- Right to Erasure — you may request account closure and deletion of personal data that is no longer required for legal compliance purposes. Such requests will be processed within a reasonable timeframe.
- Right to object to processing — you may object to the use of your data for specific purposes such as marketing by contacting our support team.
Changes to This Privacy Policy
Trc20 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or applicable legal requirements. The latest version will be published on this page with an updated effective date. Your continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the trc20 support team by email at: [email protected]
You may also refer to the FAQ for answers to general questions about privacy and account security. Our team endeavours to respond to all enquiries within a reasonable timeframe.
Your Privacy Is Our Priority
Trc20 is committed to protecting the personal data of every user in Malaysia. Register an account today or log in to securely access all platform features.